DDecionisSteward
Control centerAccountsGoverned actions
E
Erin ExampleADMIN · APPROVER
WorkspaceZulu Financial · Demo workspace
Demo evidenceConnect your platform
Portfolio
FRICTIONCRM-DEMO-0002

Sierra Treasury

Enterprise · Bob Example · US → MX · US → PH

Processing envelope
54% utilized$1M current
United States
ESCALATE
91% confidence

Assign the US settlement incident

A concentrated support-ticket increase aligns with a corridor-specific fall in completion rate.

Recommended next actionCreate an operations incident, notify the account owner and hold expansion outreach until settlement health recovers.
Why this disposition

A corridor-specific fall in completion rate, corroborated by support volume, is an active service condition. The policy escalates to an operations incident and suppresses commercial outreach while it persists.

Governing context
OPERATIONAL under customer_ops.v4
Rests on
Completion rate fell to 96.1%
Suppressed
Expansion outreach
dos_demo_sierra_01
Context at reviewAll 2 linked signals are live or current; Settlement ledger is degraded. Account evidence updated 18 minutes ago.

Records a review only; no downstream limit is changed.

Correlated evidence

What Steward considered

Context behind the open recommendation2 of 5 classes current
  • JOURNEY: no linked signal
  • INTENT: no linked signal
  • FRICTION: 1 linked signal, live or current
  • OPERATIONAL: 1 linked signal, live or current
  • POLICY: no linked signal
SUPPORTFRICTION
18 minutes ago

Support contacts up 3.4x on one corridor

Ticket volume concentrated on US → MX, with settlement delay as the dominant reason code.

Support desk · support-sierra-20260710 · 94% confidence
TRANSACTIONOPERATIONAL
2 hours ago

Completion rate fell to 96.1%

Corridor completion dropped 2.7 points against baseline over four days.

Settlement ledger · settle-sierra-20260710 · 91% confidence
TRANSACTIONOPERATIONAL
2 hours ago

Settlement ledger sync degraded

The connector is returning partial pages; figures may lag by up to two hours.

Settlement ledger · settle-sierra-health · 72% confidence
Source health

Connected evidence

CRMSynced 25 minutes ago
HEALTHY
Product usageSynced 19 minutes ago
HEALTHY
Settlement ledgerSynced 2 hours ago
DEGRADED
Support deskSynced 18 minutes ago
HEALTHY
Authority boundary

Active policy envelope

Policy version
customer_ops.v4
Review threshold
$500,000
Automatic increase
0%
Human approval required

Steward may recommend a change. Only Decionis can authorize the exact action under this versioned envelope.

Decision memory

Account timeline

  1. Support volume anomaly detected

    Corridor-scoped ticket spike exceeded the alerting threshold.

    SIGNAL · 18 minutes ago
  2. Correlated with a settlement completion drop

    Support and transaction evidence agreed on the same corridor and window.

    SIGNAL · 17 minutes ago
  3. Escalation recommended

    Policy routed the account to an operations incident rather than an automated response.

    DECISION · 16 minutes ago