DDecionisSteward
Control centerAccountsGoverned actions
E
Erin ExampleADMIN · APPROVER
WorkspaceZulu Financial · Demo workspace
Demo evidenceConnect your platform
Portfolio
REVIEW REQUIREDCRM-DEMO-0003

Tango Trade Services

Mid-market · Carol Example · SG → ID · SG → VN

Processing envelope
88% utilizedSGD 300,000 current · SGD 400,000 proposed
Singapore
BLOCK
89% confidence

Hold expansion pending KYB refresh

Utilisation supports an expansion review, but beneficial-ownership evidence is stale under the active policy.

Recommended next actionRequest a KYB refresh and resume the limit review when evidence is current.
Why this disposition

Beneficial-ownership evidence is outside the 90-day freshness window the active policy requires. Utilisation supports a review and is overridden until the record is refreshed.

Governing context
POLICY under customer_ops.v4
Rests on
Beneficial ownership evidence is stale
Overrides
Utilisation sustained above 85%
Suppressed
Processing-limit review
dos_demo_tango_01
Context at review1 of 2 linked signals is stale; KYC / KYB is stale. Account evidence updated 2 hours ago.

Records a review only; no downstream limit is changed.

Correlated evidence

What Steward considered

Context behind the open recommendation1 of 5 classes current
  • JOURNEY: no linked signal
  • INTENT: 1 linked signal, live or current
  • FRICTION: no linked signal
  • OPERATIONAL: no linked signal
  • POLICY: 1 linked signal, aging or stale
USAGEINTENT
21 minutes ago

Utilisation sustained above 85%

Three consecutive weeks above the review threshold with a stable exception rate.

Product usage · usage-tango-20260710 · 96% confidence
KYC_KYBPOLICY
Jul 21

Beneficial ownership evidence is stale

The most recent verified record predates the active policy's 90-day freshness requirement.

KYC / KYB · kyb-tango-20260418 · 99% confidence
SUPPORTFRICTION
35 minutes ago

No open support themes

No recurring reason codes across the last 60 days.

Support desk · support-tango-20260710 · 88% confidence
Source health

Connected evidence

CRMSynced 28 minutes ago
HEALTHY
Product usageSynced 21 minutes ago
HEALTHY
KYC / KYBSynced Jul 21
STALE
Support deskSynced 35 minutes ago
HEALTHY
Authority boundary

Active policy envelope

Policy version
customer_ops.v4
Review threshold
SGD 150,000
Automatic increase
0%
Human approval required

Steward may recommend a change. Only Decionis can authorize the exact action under this versioned envelope.

Decision memory

Account timeline

  1. Expansion review triggered by utilisation

    Sustained utilisation met the criteria for a limit review.

    SIGNAL · 2 hours ago
  2. Policy blocked on evidence freshness

    The KYB record is outside the freshness window the active policy requires.

    DECISION · 2 hours ago